ACTIVITY CANCELLATION POLICY

Once the client receives confirmation of the services requested by a member of our company, our company will require a reservation guarantee deposit or full payment of the services in order to ensure the availability of the requested service. The full payment or balance must be received at least 30 days prior to the passenger’s arrival date. In the event that the service is not paid within these dates, there will be no assurance that the reservation will be honored, and the reservation will be cancelled.

The suspension of an activity can be done post different areas, on the behavior of people, towards the staff and the places to visit, as well as other passengers, you can decide to suspend the activity, the second factor is the weather variable, it is an important factor to suspend the activity, as you can decide not to do it if:

-If there is a cut in the road that prevents access to the starting point, either by a meteorological incident, blockage of the route due to a crash, etc.

-In the event of a volcano eruption, the activity will be suspended.

-In the event of a thunderstorm.

-In the event of a forest fire, the activity will be suspended due to access problems.