{"id":15033,"date":"2025-01-21T18:04:23","date_gmt":"2025-01-21T18:04:23","guid":{"rendered":"https:\/\/alsurexpediciones.cl\/?page_id=15033"},"modified":"2025-01-21T18:10:55","modified_gmt":"2025-01-21T18:10:55","slug":"activity-cancellation-policy-refund-of-money","status":"publish","type":"page","link":"https:\/\/alsurexpediciones.cl\/en\/who-we-are\/activity-cancellation-policy-refund-of-money\/","title":{"rendered":"Activity Cancellation Policy &#038; Refund Of Money"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-info-circle fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-circlecolor:var(--awb-color7);--awb-circlebordersize:1px;--awb-font-size:28.16px;--awb-width:56.32px;--awb-height:56.32px;--awb-line-height:54.32px;--awb-margin-top:0;--awb-margin-right:0;--awb-margin-bottom:0;--awb-margin-left:0;--awb-align-self:center;\"><\/i><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><h2>ACTIVITY CANCELLATION POLICY<\/h2>\n<h2><strong>\u00a0<\/strong><\/h2>\n<\/div><div class=\"fusion-text fusion-text-2\"><p>Once the client receives confirmation of the services requested by a member of our company, our company will require a reservation guarantee deposit or full payment of the services in order to ensure the availability of the requested service. The full payment or balance must be received at least 30 days prior to the passenger&#8217;s arrival date. In the event that the service is not paid within these dates, there will be no assurance that the reservation will be honored, and the reservation will be cancelled.<\/p>\n<p>The suspension of an activity can be done post different areas, on the behavior of people, towards the staff and the places to visit, as well as other passengers, you can decide to suspend the activity, the second factor is the weather variable, it is an important factor to suspend the activity, as you can decide not to do it if:<\/p>\n<p>-If there is a cut in the road that prevents access to the starting point, either by a meteorological incident, blockage of the route due to a crash, etc.<\/p>\n<p>-In the event of a volcano eruption, the activity will be suspended.<\/p>\n<p>-In the event of a thunderstorm.<\/p>\n<p>-In the event of a forest fire, the activity will be suspended due to access problems.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth hundred-percent-height hundred-percent-height-center-content non-hundred-percent-height-scrolling\" style=\"--awb-background-position:center bottom;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top-medium:150px;--awb-padding-bottom-medium:150px;--awb-padding-top-small:200px;--awb-padding-bottom-small:200px;--awb-background-image:linear-gradient(180deg, rgba(27,27,27,0.26) 40%,#ffffff 100%),url(https:\/\/alsurexpediciones.cl\/wp-content\/uploads\/2024\/10\/DSC_0006_small-scaled.jpg);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-transform:none;--awb-text-color:#ffffff;\"><h2>REFUND OF MONEY<\/h2>\n<h2><strong>\u00a0<\/strong><\/h2>\n<\/div><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-text-color:#ffffff;--awb-margin-bottom:5%;\"><p>Money will only be refunded with a notice of more than one month in advance, with two weeks notice 60% will be refunded, with one-week notice 50% will be refunded. No refunds will be made for cancellations less than 7 days prior to the activity.<\/p>\n<p>If the failure of the activity is on the part of Al Sur Expediciones, a full refund will be made.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-comments-dollar fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-circlecolor:var(--awb-color7);--awb-circlebordersize:1px;--awb-font-size:28.16px;--awb-width:56.32px;--awb-height:56.32px;--awb-line-height:54.32px;--awb-margin-top:0;--awb-margin-right:0;--awb-margin-bottom:0;--awb-margin-left:0;--awb-align-self:center;\"><\/i><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":12249,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-15033","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Activity Cancellation Policy &amp; 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